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| Q:What is your return policy? |
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| A:We will take items back within 30 days of arrival upon approval of a wUnderCarParts rep. Original and returned shipping is a non-refundable service. Some items have restocking fees from 15% to 30% restocking fee which would included eBay fees and selling fees. |
| Q:Do you combine shipping? |
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| A:We can combine shipping if you ask. However, sometimes items ship from another location so we cant offer any discounts in those cases. If you want more clarification on those cases, just contact us. We would love to answer you. |
| Q:When can I expect my order to arrive? |
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| A:All orders should ship out within 2 days of payment. Do not include weekends as days. If for some reason, it hasnt please call us and we will be more than happy to look into it. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping in our ads is based on UPS ground shipping rates and therefore are subject to change. However, you will never be overcharged for shipping. What you see in the ad is the price you will pay. |
| Q:Do you ship internationally? |
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| A:We do ship internationally via UPS. Sometimes we can offer USPS. Just email us for a shipping quote. |
| Q:Are you an Authorized Dealer? |
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| A:Yes we are. All products we sell are bought either directly through the manufacturer or through a fellow warehouse. We honor all warranties and guarantee our products to be new and the read products. |
| Q:How does Best Offer work? |
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| A:Best offer is a tool for you to send us a reasonable offer based on a few things. Perhaps you saw this same product but they had a better price. You want us to match or beat it. Or you think shipping is too high. These are valid reasons for an offer. We sometimes can't accept a best offer because the shipping is what the ad says. |
| Q:Are your products new? |
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| A:All of our products are brand new in the box! |
| Q:Where do you ship from? |
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| A:We are centrally located in Michigan but we have warehouses all over the United States. For that reason, products can ship from any one of those warehouses at any time. |
| Q:Do you offer faster shipping? |
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| A:In most cases we do, just contact us for a quote! |
| Q:How does you warranty work? |
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| A:We dont offer warranties, the manufacturers of our products due. Each warranty is specific to that manufacturer and will be handled accordingly. We normally recommend in the case of a warranty issue, contact us first and we will advise you to purchase a new one so that you can get your car back on the road. Then we can work out the details. |
| Q:I'm interested in ordering online, is your website secure? |
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| A:Yes! We use 128-bit SSL encryption for the catalog and shopping cart, so your name and address as well as the credit card number you send us is protected. (Most browsers show a small padlock in the corner of the screen to confirm you are viewing a secure site. If you double-click on that padlock, you'll see the details of our SSL certificate.) |
| Q:I can't find a part I'm looking for in you eBay store. Where is it? |
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| A:If you are searching our eBay store and do not find a part number, it's because the listing has ended or we do not have an ad up for it at this time. We list new items and items that continually sell. Slow moving items though not in our eBay store are still available. Just contact us and we can list it. |
| Q:I can't find a part I'm looking for on your www.wundercarparts.com website. Where is part number search? |
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| A:We have temporarily disabled it. Our intention it to make sure we get you the correct part. Therefore all of our replacement parts are year make model or VIN driven. By going thru our year make model search, you help ensure you get the correct parts for your car or truck. We will enable it again soon for universal parts! |
| Q:Do you offer discounts for large orders? |
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| A:We might. If you think you should deserve one, give us a try and we will see what we can do for ya! |
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