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General Interest
Things to know before your order
[1.choose your size and color-click] [2.Shipping methods-click] [3.Shing rate for 1~2items-click] [4.Shing rate for more than 3itmes-click] [5. bulk order discont-click] [6. delivery to conturies-click] [7. problem?-click]
2009 Korean Thanks giving HOLIDAY OFF
STOP SHIPPING 2.Oct.~7.Oct 2009

For the period
1. We will have stopped our shipping for the period and will start again 8.Oct.
2. We will reply to whatever message be left by you in a day.
3. You can order our products but please expect our handling time as 4days to 8days.
update : 5-August-2009
1. Please leave your message for one size or any other details by any options of your items*****

We are asking buyers to leave a message for the sizes and colors after checking out availabilities of each details at product's description differently from other sellers. (there is no way you can choose your size and color but leaving message!)


1-1. if you do not request details of your order like size and color, we can not ship it up quickly, it would bring more time and works for mailing. So please leave a message of the size and color you want

1-2. Best way to request your order detail is..
-Click "Ask a question" button at the top of the products description after making process such as "buy it now" or "Place bid"
-We can not give you any guarantee of checking every message from buyers but this way, "Ask a question" (Please avoid to mail us personally or to leave a message at paypal)

update : 3-Feb-2009
2. Introduction our shipping methods


2-1. Standard shipping service ; Registered shipping service by Korean National Post


① Normally it takes 10~20days to delivery most of countries after posting
② We can provide registered No. when you request
③ The No. can be traced your parcel’s dispatching from Korean International Air port (INCHEON)

....*Click to trace your registered No:
....http://service.epost.go.kr/iservice/ems/ems_eng.jsp

....After Korean Air port, you can trace it through your contury postal on-line service
.....FOR EXAMPLE,
....*US : http://www.usps.com/
....*CANADA : http://www.canadapost.ca/
....*UK:http://www.royalmail.com/
....Please find the official on-line site of your national post office to trace the No.in details.

④ Any parcel weighted over 2000g can not be carried by this service
⑤ Some of countries are not available


* Click to see when you can not see any result from above URL
http://www.henos.co.kr/mall/product2/store/home_tacksite.htm


2-2. Expedited Shipping service ; EMS (Express Mailing Service)

① Normally it takes 3~7days to delivery most of countries after posting
② We will provide you tracking No. as soon as posting the parcel
③ The No. can be traced till the parcel will arrive you
④ Some of countries are not available
⑤ You can request it by message to seller

*Click to trace your registered No:
http://www.tnt.com/


2-3.The fastest service ; TNT

① Normally it takes 2~3days to delivery most of countries after posting
② We will provide you tracking No. as soon as posting the parcel
③ The No. can be traced till the parcel will arrive you
④ You can request it by message to seller

*Click to trace your registered No:
http://service.epost.go.kr/iservice/ems/ems_eng.jsp


update:1-JUNE-2009
*HOW TO COMBINED ITEMS?

1. Please click “buy it now” buttons at each items' pages without payment
2. you will get an invoice of the total included discount advantage
which we offer by combined shipping rate like below in 12hourse.


update:6-AUGUST-2009
3.Combined shipping rate : 1~2 items

1) . you will get $2 deduction from second item's shipping cost automatically or you can request an invoice for your total
   
1st.item + 2nd item shipping cost by services
item weight standard EMS TNT
PANTS-cotton skinny/
short pants/dress pants(skinny)/relax
400g~500g $8+$6 $17.6+$8 $50 + $10
JEANS-jeans
denim/jeans/dress pants
600g~800g
$10+$18 $22+$10 $60 +$10
T-shirt-blank color 200g~400g $8+$6 $17.6+$8 $50 +$10
hoodes 600g~800g $10+$8 $22+$10 $60 +$10
blazer-blazer/short coat 600g $10+$8 $22+$10 $60 +$10
shoes-hi-top/sneakers 600~900g $10+$8 $22+$10 $60 +$10


 

 

 

 

update:1-JUNE-2009
4.Combined shipping rate : more than 3 items

 

1). you will get 5% deduction from the total of product's price by your invoice in 12hourse

2) .Shipping cost will be placed according to the chart below
Please estimate your total previously before clicking "buy it now" or "bid"
*Shipping cost are basically calculated by merged products' weight of one parcel
ex)if you buy 1 shoes + 1shoes + 1 denim jeans = 900g + 900g + 800g=2600g then shipping cost will be $47.2

one parcel
shipping cost by services
wieight Standard service
Expedited service
TNT
1001g~1500g $16 31.2 $68
1501g~2000g $21 38.4 $77
2001g~2500g - 41.6 $85.5
2501g~3000g - 43.8 $94
3001g~3500g - 46.2 $102.5
3501g~4000g - 49.6 $111
4001g~4500g - 52.8 $119.5
4501g~5000g - 55.2 $128
5001g~5500g - 58.4 $136
5501g~6000g - 60.8 $144
6001g~6500g - 64 $152
6501g~7000g - 66.4 $160
7001g~7500g - 69.6 $168.5
7501g~8000g - 72 $176
8001g~8500g - 75.2 $184
8501g~9000g - 77.6 $192
9001g~9500g - 80.8 $200
9501g~10000g - 83.2 $209



 

 

 

 

 

 

 

 

 

 

update:1-JUNE-2009
5.Looking for more discount?


Please visit our own shopping mall, www.storewithtom.com
we will offer..

$1 cheaper than whatever ebay's prices are

5% deduction from the cost of 3~6 items

10% deduction from the cost of 7~items

Mileage points for redemption
20% deduction from EMS Shipping cost for delivery to Asian conturies


update:1-JUNE-2009
6.Please check when the parcel be ship to conturies below


We are located far from most conturies as in S.korea. So please understand that not many times but we have experienced delivery failure by Standard shipping service.
Even thought you can still take your shipping method as Standard one to save your budget.
Because of these failure cases i have responsibility to inform tips to make them 100% success deliveries as a seller

Here are conturies and tips

Singapor:

;We failed 2 times of more than 50 times. i would not still know why. so please take EMS for 100% guarantee.
better to take transaction at www.storewithtom.com (20% discount advantage for Asian countries offered) and EMS will even take only about 3days after our posting


Thailand:

;We failed 1times of more than 50 times. it was not posted to big city by standard shipping service. EMS will give you 100 % guarantee of delivery
Standard shipping service seems to take long time, about 15days after posting.

Russia Brazil Ukraine:
;We failed 1times of more than 50 times. it was not posted to big city by standard shipping service. EMS will give you 100 % guarantee of delivery
Standard shipping service seems to take long time, about 20days after posting.

Spain Ukraine Belarus Peru:
;We lost parcle 2times of more than 50times. Standard shiping service seems to take more than 15days.

Italy, South Africa, Moldova, Molta, New Caledonia, Venezuela, Lithuania, Bolivia
;We can not give you guarantee of delivery to the countries by any service but TNT.

 

update:3-JUNE-2009
7. To fix problem?


8-1.Did you not received your product yet?
1) Please check our delivery duration by your shipping method before you contact us.
2) You can request your registered No. or tracking No. to trace your parcel.
3) Once we agree that the delivery take over a month. seller shall send you new one of free by EMS or TNT. But you would be charged 50% of shipping cost for second shipping insurance.

8-2. Did you receive different item from what you originally had expected?
1) Please check its product’s description first
2) Request your issue with some pictures of what you received
3) Once we agree that seller sent you wrong item by mistake, we shall send you new one as soon as we receive the items you ship. Please request your shipping cost to us.
4) Once we agree that you want to exchange what you received (ex. size issue)
We shall send you new one after receiving the products you have. And you will be asked second shipping cost

update:3-Feb-2009


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