1-1. if you do not request details of your order like size and color, we can not ship it up quickly, it would bring more time and works for mailing. So please leave a message of the size and color you want

1-2. Best way to request your order detail is..
-Click "Ask a question" button at the top of the products description after making process such as "buy it now" or "Place bid"
-We can not give you any guarantee of checking every message from buyers but this way, "Ask a question" (Please avoid to mail us personally or to leave a message at paypal)

2-1. Standard shipping service ; Registered shipping service by Korean National Post

① Normally it takes 10~20days to delivery most of countries after posting
② We can provide registered No. when you request
③ The No. can be traced your parcel’s dispatching from Korean International Air port (INCHEON)

....*Click to trace your registered No:
....http://service.epost.go.kr/iservice/ems/ems_eng.jsp

....After Korean Air port, you can trace it through your contury postal on-line service
.....FOR EXAMPLE,
....*US : http://www.usps.com/
....*CANADA : http://www.canadapost.ca/
....*UK:http://www.royalmail.com/
....Please find the official on-line site of your national post office to trace the No.in details.

④ Any parcel weighted over 2000g can not be carried by this service
⑤ Some of countries are not available


* Click to see when you can not see any result from above URL
http://www.henos.co.kr/mall/product2/store/home_tacksite.htm


2-2. Expedited Shipping service ; EMS (Express Mailing Service)

① Normally it takes 3~7days to delivery most of countries after posting
② We will provide you tracking No. as soon as posting the parcel
③ The No. can be traced till the parcel will arrive you
④ Some of countries are not available
⑤ You can request it by message to seller

*Click to trace your registered No:
http://www.tnt.com/

2-3.The fastest service ; TNT

① Normally it takes 2~3days to delivery most of countries after posting
② We will provide you tracking No. as soon as posting the parcel
③ The No. can be traced till the parcel will arrive you
④ You can request it by message to seller

*Click to trace your registered No:
http://service.epost.go.kr/iservice/ems/ems_eng.jsp

1). you will get 5% deduction from the total of product's price by your invoice in 12hourse

2) .Shipping cost will be placed according to the chart below
Please estimate your total previously before clicking "buy it now" or "bid"
*Shipping cost are basically calculated by merged products' weight of one parcel
ex)if you buy 1 shoes + 1shoes + 1 denim jeans = 900g + 900g + 800g=2600g then shipping cost will be $47.2

Please visit our own shopping mall, www.storewithtom.com we will offer..

$1 cheaper than whatever ebay's prices are
5% deduction from the cost of 3~6 items
10% deduction from the cost of 7~items
Mileage points for redemption
20% deduction from EMS Shipping cost for delivery to Asian conturies

We are located far from most conturies as in S.korea. So please understand that not many times but we have experienced delivery failure by Standard shipping service.
Even thought you can still take your shipping method as Standard one to save your budget.
Because of these failure cases i have responsibility to inform tips to make them 100% success deliveries as a seller

Here are conturies and tips

Singapor:
;We failed 2 times of more than 50 times. i would not still know why. so please take EMS for 100% guarantee.
better to take transaction at www.storewithtom.com (20% discount advantage for Asian countries offered) and EMS will even take only about 3days after our posting


Thailand:
;We failed 1times of more than 50 times. it was not posted to big city by standard shipping service. EMS will give you 100 % guarantee of delivery
Standard shipping service seems to take long time, about 15days after posting.

Russia Brazil Ukraine:
;We failed 1times of more than 50 times. it was not posted to big city by standard shipping service. EMS will give you 100 % guarantee of delivery
Standard shipping service seems to take long time, about 20days after posting.

Spain Ukraine Belarus Peru:
;We lost parcle 2times of more than 50times. Standard shiping service seems to take more than 15days.

Italy, South Africa, Moldova, Molta, New Caledonia, Venezuela, Lithuania, Bolivia
;We can not give you guarantee of delivery to the countries by any service but TNT.

8-1.Did you not received your product yet?
1) Please check our delivery duration by your shipping method before you contact us.
2) You can request your registered No. or tracking No. to trace your parcel.
3) Once we agree that the delivery take over a month. seller shall send you new one of free by EMS or TNT. But you would be charged 50% of shipping cost for second shipping insurance.

8-2. Did you receive different item from what you originally had expected?
1) Please check its product’s description first
2) Request your issue with some pictures of what you received
3) Once we agree that seller sent you wrong item by mistake, we shall send you new one as soon as we receive the items you ship. Please request your shipping cost to us.
4) Once we agree that you want to exchange what you received (ex. size issue)
We shall send you new one after receiving the products you have. And you will be asked second shipping cost