Our shipping page details our 5 Gold Star Customer Service. We ship within 48 hours and often same day if paid before noon MST. We strive for 100% customer satisfaction as evidenced by our 100% feedback rating. Contact us if you have any concerns. If an item is not as described and our error we will gladly refund your payment. If an item arrives broken we will gladly replace if we have a duplicate in stock, or refund if it was one of a kind. The quality of your shopping experience is very important to us.