Welcome to Yoma-NYC™, where you'll find only the highest quality of fine Watches along with an outstanding customer service and professional guidance. Quality, Value and Expert Advice are the cornerstones of our business, and we invite you to have a pleasant shopping experience and join our family of satisfied customers.
Since 1996, Yoma-NYC™ has built relationships with thousands of customers and served their jewelry and watch shopping needs. Our company has over 20 years of experience in the jewelry and watch industry, and we are located in the heart of New York City's diamond district. We have been featured in many fashion Magazines and various Advertisements.
Unlike most online watch dealers, we bypass the middlemen in the traditional distribution channels, and pass on savings of 40-70% to our customers. Our industry partnerships guarantee that our customers receive the greatest selection of only the highest quality and professional watches at wholesale prices. Everything guaranteed authentic or your money back.
Refunds will be in the original form of payment, via Paypal. The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored. All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits.
New and unused condition' means that there are no scratches, marks, or blemishes; the security/price tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Returns must be postage prepaid via traceable carrier and, for your protection, insured for the full purchase price of the products, including any shipping and handling charges. In order to protect the package against possible theft, please do not write the words 'jewelry', 'diamonds', or any other terms related to the package being sent (unless required by customs and insurance, etc, where necessary).
Yoma-NYC™ will not be responsible for loss or damage of return shipments. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized (by a jeweler or watch maker other than Yoma-NYC™), do not have security/price tags on them, engraved, altered, or damaged in any way cannot be accepted for return.
Please note: All custom orders must be prepaid. Diamond work on watches such as diamonds placed on bezel, case, dial, bracelet, etc., is not refundable because the order was made specifically for your taste.
Once your return is received, our Quality Assurance department will review it. You will receive e-mail notification regarding your return or exchange within seven business days.
Please note: Returning watches, we strongly recommend that you do not wear your watch if you intend to return it. Any wear will likely result in damage, which will prevent us from reselling the
watch. Any watch that has been resized, scratched, or blemished will not be accepted.
Please return the watch in the original box, with all the packaging materials, manuals, blank warranty cards, and instruction booklets. Any additional items included with the watch, such as gift with purchase offers, must also be returned as sent or the cost will be deducted from the refund amount.
SHIPPING & HANDLING
After an order is placed, we will send you a confirmation. Subsequently, our employees will process your order and get it ready for shipment as soon as possible. The usual order processing time is one to three business days (this includes the time it takes for our security department to review the order and to prepare the item for shipment.) If the item is out of stock, it will take us from two to four weeks to manufacture it for you. However, if an item is not in our inventory be assured that you will be contacted and given several options including ordering a similar item. Items that say 1 business day handling time will be shipped same day if paid for before 3 PM EST unless otherwise stated. Item can be viewed and picked up at our office. Please contact us to set up an appointment.
Please note: Under no circumstances are shipping fees refundable. All items shipped that are Diamond and/or Gold Jewelry is insured. If a loss or damage claim has been made it can take between 30 to 60 days to process. This is the time period required for the shipping companies. If the claim is approved,
the funds will be forwarded to you within three days.
New York State residents are required to pay 8.875% tax. International customers are responsible for all import tariffs & duties.
Please give us your feedback. We want you to be completely satisfied with your shopping experience at Yoma-NYC™. Please tell us what we're doing well and what needs improvement by emailing us at:
We will post a positive feedback after every successful transaction. We will appreciate the same.
We welcome your questions and feedback. Feel free to contact us using any of the methods below:
Our diamond and watch consultants have the knowledge to help you make the right decision, and most calls are answered in ten seconds.
Call us toll-free in US & Canada customers call us toll-free: 1- 855-YOMANYC (966-2692),
outside the US please call: 212-221- 0096.
Our hours of operation: Mon - Thu 10 AM - 6 PM EST
Fri 10 AM - 3 PM EST SAT-SUN Offices are closed.
E-mail your questions to: YandMJewelers@gmail.com
Thank you for visiting Yoma-NYC™. We are looking forward to helping you celebrate your special occasions with extraordinary values on exquisite, Luxury & Fashion Watches.