Do
you have this item in different sizes or colors?
What
is the width of this product?
What
is the Non-US (i.e. EU) size of this product?
When
do you leave feedback for buyers?
How
can I return a product? Do I need an RMA#?
What
if I need to exchange an item for a different
size?
How
long can I wait to pay for my item?
I
am bidding on other items - does Zallez
combined shipping discounts?
What
is the measurement of this shoe in inches?
Can
I buy this item instead of bidding on it?
How
much is shipping for this item?
I
live near Zallez - Can I pick up my item
to avoid shipping charges?
Can I bid if
I live outside the US?
Q:
Do you have this item in different sizes or colors?
A: Zallez carries one of the most
extensive selections of footwear and outerwear,
but our sell-through rates are very rapid. Virtually
100% of product that is in stock has a live listing
at all times. If the item is not listed in an
eBay auction or in our eBay store, then we do
not have it in stock. Please feel free to use
our eBay Store search tools by clicking the link
below:
Zallez Store Search Page
Q:
What is the width of this product?
A: The width of each product is usually Medium
unless otherwise stated.
Q:
What is the Non-US (i.e. EU) size of this product?
A: A size chart conversion table is
provided at the bottom of each auction listing for
various countries. Please scroll down the
item listing page to see your country's size
conversion.
Q:
When do you leave feedback for buyers?
A: Zallez's mission is to deliver great
product at great prices ...quickly and efficiently.
Because of this commitment, and due to the extraordinary
number of transactions that we fulfill daily,
it is necessary for us to use an automated system
to leave feedback for our customers. The system
automatically leaves feedback for all customers
who have left feedback for Zallez.
Q:
How can I return a product? Do I need an RMA #?
A: Our return policy is clearly stated in every
auction. If for any reason you need to return
a product, you may do so by sending it back to
us at: Zallez Inc, P.O. Box 10760, Glendale, CA
91209-3760. You MUST include the item # of the
product and reason for return with returned
item. All items are processed by our returns team
within 2 business days of receipt. Your Buy It
Now or winning bid amount will be refunded via
the method that you originally paid unless otherwise
requested. S/H is not refundable unless product
is deemed defective, specifically not as described,
or the incorrect item was shipped to you. You
do not need an RMA number for returns to Zallez.
Q:
What if I need to exchange an item for a different
size?
A: Since our inventory fluctuates so rapidly,
we cannot always guarantee availability of products
for exchanges. If we have it - we want you to
have it! You may contact our service team in advance
to find out the likelihood of exchange availability.
To request an exchange, send your item back to
Zallez Inc, P.O. Box 10760, Glendale, CA
91209-3760. Along with your returned item(s)
Q:
How long can I wait to pay for my item?
A: From the moment an auction ends or a Buy It
Now is chosen, you have exactly 10 days to complete
payment. On the 10th day, we must cancel the transaction,
re-post the item for sale and file with eBay for
a refund of Final Value Fees that we incurred
on the sale. Please note: if you are waiting on
multiple items, your checkout must be completed
within 10 days of your FIRST item
being won.
Q:
I am bidding on other items - does Zallez offer combined shipping discounts?
A: If you win one item and complete our
checkout immediately, you will not be eligible
to receive combined shipping on subsequent items
purchased or won. In order to qualify for our
combined shipping discount, you must complete
checkout AFTER all items are added to your cart.
Items purchased using the same online ID (ie.
ebay user ID) will automatically be consolidated
into one checkout "cart" and will apply
the combined shipping discount to your order total.
Once a checkout has been completed, all subsequent
transactions will be added to a new checkout "cart".
If you use multiple online ID's, there is no way
for us to combine those checkout items. Please
remember that you still only have 10 days (from
the transaction date) to complete checkout - otherwise
all items in your checkout will be canceled, re-posted
for sale, and will be submitted as a dispute.
Q:
What is the measurement of this shoe in inches?
A: All items are stocked in our warehouse and
not typically accessible to our service team for
individual measurement. All available measurements
will be noted by our receiving team and listed
in our auction description.
Q:
Can I buy this item instead of bidding on it?
A: Typically all of our auction items have
a Buy it Now option that you can exercise to
immediately buy the item.
Q:
How much is shipping for this item?
A: Shipping and handling rates are dependent upon
the type of product as well as the shipping method
you choose during checkout. Rates range from
$9.99 (with each additional item FREE) for
Parcel Post shipping of shoes to over $45.00 for International Priority shipping. For exact s/h rates on your item(s),
please refer to the description of each item.
Q:
I live near Zallez - Can I just pick up
my item to avoid shipping fees?
A: Unfortunately, due to our lease agreement,
since our warehouse is not a retail location,
we cannot allow local pick-up.
Q:
Can I bid if I live outside of the U.S.?
A: We ship to most of all countries
worldwide. Zallez can now ship product to the following
countries: Anguilla, Antigua, Aruba, Russia,
Greece, Caucasus, Turkey, Australia,
Austria, Bahamas, Barbados, Belgium, Bermuda,
British Virgin Islands, Canada, Cayman Islands,
Denmark, Dominica, Dominican Republic, Finland,
France, Germany, Greenland, Hong Kong, Iceland,
Ireland, Japan, Luxembourg, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland, United Kingdom,
US Virgin Islands. If your country is listed,
welcome to Zallez - we wish you good luck
bidding!
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